Reporting a Fault or Damage Product
In the unlikely event of your product arriving damaged or developing a fault while you’re using it, we will require you to fill out the form at the bottom of this page.
We use these forms to determine how the damage occurred, and the best way to resolve the issue with minimum inconvenience to you.
We also use these forms to collect data on faults so we can improve our procedures and customer service.
Completing this form does not mean you need to return your goods, it just means we can analyze the situation and find the best resolution.
All OUR PRODUCTS ARE MADE-TO-ORDER AND MAY NOT BE RETURNED.
In the event the item arrives damaged, we will ship a new one to your address. There is NO need to ship the damaged item back.
Before signing the acceptance of delivery, make sure to check the item to make sure it is not damaged. If the product arrives damaged, you will need to indicate that to the carrier.
Please also note that we may require photographic evidence of any physical damage to a product before we will ship a replacement item.